Returns and Refunds - Warranty From the date of purchase and for one year there after we guarantee to repair or replace any item found defective in workmanship under normal use and maintenance, excluding damage from misuse or abuse. We guarantee the tin linings of our copper cookware for 1 year under normal use and maintenance (see FAQ’s for details on proper cleaning and maintenance). Cancellation Cancellations may be made within 24 hours of placing your order by contacting us via e-mail or fax (24 hours a day) or by phone (8:30 am to 4:30 pm PST Monday through Friday). Shipping fees and any credit card fees if applicable will be charged back to client. Special orders and custom-made merchandise cannot be cancelled once your order has been placed. Return Privileges If you wish to return your purchase, we will accept the merchandise for a 25% restocking fee, under the following conditions: - It is in new condition, free from any use, marks or damage - It is returned in the original packaging, unused - French Copper Studio must be contacted for an authorization reference number prior to its return. - It is returned at your expense - It is returned to our office within 14 days of delivery Used and special order merchandise WILL NOT be accepted for return unless covered by our warranty (IE: manufacturing defect is found). Service Guarantees If your order is incomplete, incorrect, or damaged, please contact our office immediately and we will make arrangements to ensure that the problem is dealt with as quickly and efficiently as possible. In an effort to provide our customers with the best possible service and prices, we welcome your feedback, suggestions, and comments. **We reserve the right to not ship an order if a computer error on pricing has occured! We will contact you by phone within 24 hours if this event occurs.

The information in this section provides details on the shipping and delivery of your order. Also take a minute to read our ordering information page. If you have any additional questions or comments, please do not hesitate to contact us!

Shipping Charges
All orders will be shipped within Canada and the United States via UPS ground services. Each order will be subject to the following standard fees:

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Expedited orders within Canada and the United States will be subject to the standard UPS expedited service rate schedules. We can provide a quote of the approximate charge for this service based on the weight, dimensions, and destination of your order.

Delivery Times
Orders being shipped within the United States or Canada via UPS ground service will normally arrive within 7 to 10 working days. Expedited orders normally arrive within 3 to 4 working days.

Customs Clearance
Taxes and brokerage fees are the responsibility of the recipient. Orders will be shipped in a single package whenever possible to reduce brokerage fees.

Tracking Your Order
You will receive a delivery notification e-mail or fax with tracking numbers once your order has been shipped. If your package is returned to us because you provided an incorrect or incomplete address, you will be charged for both the original and redirected shipping costs, so Please double check that you’ve provided the correct address complete with suite or apartment number and zip or postal code when submitting your order to the French Copper Studio.