How do I order - For Australia, New Zealand, England, Switzerland, Germany, Sweden- Send us an emil to email@example.com with your address, phone number and call 1-604-926-5015 and give us the CC information to get your order on the way. All Canadian, USA and Mexico is to fill in the full information and we will ship your order within 24 hours!
Returns and Refunds - Warranty From the date of purchase and for one year there after we guarantee to repair or replace any item found defective in workmanship under normal use and maintenance, excluding damage from misuse or abuse. We guarantee the tin linings of our copper cookware for 1 year under normal use and maintenance (see FAQ’s for details on proper cleaning and maintenance). Cancellation Cancellations may be made within 24 hours of placing your order by contacting us via e-mail or fax (24 hours a day) or by phone (8:30 am to 4:30 pm PST Monday through Friday). Shipping fees and any credit card fees if applicable will be charged back to client. Special orders and custom-made merchandise cannot be cancelled once your order has been placed. Return Privileges If you wish to return your purchase, we will accept the merchandise for a 25% restocking fee, under the following conditions: - It is in new condition, free from any use, marks or damage - It is returned in the original packaging, unused - French Copper Studio must be contacted for an authorization reference number prior to its return. - It is returned at your expense - It is returned to our office within 14 days of delivery Used and special order merchandise WILL NOT be accepted for return unless covered by our warranty (IE: manufacturing defect is found). Service Guarantees If your order is incomplete, incorrect, or damaged, please contact our office immediately and we will make arrangements to ensure that the problem is dealt with as quickly and efficiently as possible. In an effort to provide our customers with the best possible service and prices, we welcome your feedback, suggestions, and comments. **We reserve the right to not ship an order if a computer error on pricing has occured! We will contact you by phone within 24 hours if this event occurs.